YEG Candy Cane Lane sleigh ride FAQ
Tickets will be available at 8 PM, Friday November 9 2018 and the sleigh rides will be available from Friday December 07 to Sunday December 23.
To book an entire dedicated sleigh please select 22 passengers.
Each passenger is $17 plus service charge, except for infants under 24 months sitting on a lap that are free.
The sleigh rides are 45-60 minutes and leave from, and return to, St Andrew's United Church located at 9915 148 Street NW.
Please ensure all passengers in your party arrive at least 15 minutes before your scheduled departure. Sleighs will leave on schedule, even if all passengers are not there.
We reserve the right to cancel sleigh rides at any time at our discretion. If we exercise that right of cancellation you will receive an email notification of the cancellation and we will refund any fees which you have paid in full within 5-8 business days.
Please note, as teams of horses must be brought in at considerable expense each night, we require at least 24 hours notice if you must cancel your booking to avoid charges and be refunded in full within 5-8 business days. There will be no refund for cancellations within 24 hours of the time of your trip.
We reserve the right to issue cold weather cancellations! If temperatures for the evening in Edmonton are forecast to drop below minus 20 ℃ (or minus 23 ℃ with wind chill factor), as reported at 11 AM by Environment Canada website at: https://weather.gc.ca/forecast/hourly/ab-50_metric_e.html the sleigh rides for that night will be cancelled, you will receive an email notification of the cancellation and a full refund will be issued within 5-8 business days.
To request a refund, please follow the instructions at: https://universe.desk.com/customer/en/portal/articles/1352796-can-i-get-a-refund- Please note that partial refunds are not possible. If you have purchased more than 1 ticket in the same order, all tickets in your order will be cancelled and refunded.
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